Terms of use

After when using the Site, the Customer may not even partially publish, reproduce, copy, download, upload, post, email, sell or otherwise distribute any material, including text, graphics, logos, products, in whole or in part—pictures, images, etc. All this information is available on this Site (hereinafter - on Data). By downloading any Data, the Customer declares and warrants that he or she has the full right to reproduce and distribute the Data and that the Data are not contrary to the rules of use.

The Customer agrees that Viaplasts Ltd is entitled to save and delete Data, if required by law.

An order(s) for goods (s) from Viaplasts Ltd, which has been placed by the Customer (hereinafter referred to as the Order), sent to SIA Viaplsts online, is considered a binding offer, confirmed by the Customer at the moment of placing the Order. All he/she needs is to tick the box, "I agree to the terms and conditions." The Customer must accurately and fill in the details of the Order. The Customer is fully responsible for all data provided by him in the Order".

After receiving an Order, Viaplasts Ltd confirms receiving the Order by sending an e-mail confirmation to the Customer. The confirmation letter will come to the Customer's e-mail address specified by the Customer. It will be deemed received at the moment when Viaplsts Ltd sends the acceptance letter to the Customer.

All prices are in euros (EUR) and include applicable statutory taxes. Viaplasts Ltd is entitled to change prices and products from time to time unilaterally. The indicated prices do not include the delivery price, which depends on the indicated place.

The customer pays for the payment immediately after placing the order. If Viaplasts  Ltd has not received the payment within seven days after sending the letter of acceptance, Viaplasts Ltd is entitled to withdraw the Customer's Order confirmation.

It is also possible to pay for the Orders by transferring money to the bank account of Viaplasts Ltd based on the data that the Customer provided when placing the Order, or in cash at the moment of delivery.

Time of payment receipt -  when the Customer has transferred the payment to the  Viaplasts Ltd bank account. In the latter case, the Customer receives a payment receipt.

We prepare orders for dispatch within 2 working days after payment confirmation. Omniva delivers to the address or parcel locker specified in the order. The risk of loss or damage passes to the consumer when they, or their nominated person, receive the goods.

Consumers can notify us of withdrawal within 14 calendar days after receiving the goods by emailing info@amber-lux.com or amber_lux@inbox.lv. The form is optional; any clear statement is sufficient. Send the goods back within 14 days after notifying us.

Return address: SIA “Viaplasts”, Smilšu iela 40, Jelgava, LV-3008, Latvia. The consumer pays direct return costs unless otherwise agreed. A free Omniva return code is not provided automatically.

We refund payments, including standard delivery costs, within 14 days after withdrawal notification. We may withhold the refund until we receive the goods or evidence of return, whichever comes first. Missing original packaging does not automatically cancel the withdrawal right. Consumers are responsible for any reduction in value caused by handling beyond what is necessary to inspect the goods. Statutory rights for non-conforming goods remain unaffected.

Delivery enquiries: +371 29 670 782.

Viaplasts Ltd guarantees that processing of the Customer's data will be carried out confidentially, ensuring compliance with the conditions of personal data protection. The data necessary for performing this operation is accumulated and may be transferred to third parties involved in the process (e.g., carriers) to the extent required for performing the Customer's Order.

Viaplasts Ltd does not guarantee that the information provided on this Website, including, among other things, the accuracy of the list of products and prices, is complete or up to date. Viaplasts Ltd reserves the right to correct errors, inaccuracies, omissions, and to update the information on the Website at any time without prior notification of the Customer (including after the Customer has sent his/her Order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Viaplasts Ltd reserves the right to limit the number of products for any reason (including after the Customer has placed his Order).

Ltd Viaplasts is not responsible for and does not guarantee that the Website or its content will meet the customer's requirements, or that the Website will work without interruptions, without errors. Ltd Viaplasts also does not guarantee the quality of any goods, reliability of any information, as well as other materials, which the Client purchased by using the Website, will correspond to the Client's requirements, and that any defect will be eliminated.

The Customer agrees that Viaplasts Ltd is not responsible for any damage incurred by the Customer by reading this or that information on the Website.

Viaplasts Ltd also focuses on the fact that when shopping online, the Customer needs to take into account specific computer settings. It is possible to change product parameters - color, dimensions, etc.

Warranty and user manual

Amber Lux

According to requirements of the regulatory enactments, Viaplasts Ltd guarantees that a quality product will be delivered to the Customer and that the product is made of a material suitable for the product's intended use.

The warranty of Viaplasts Ltd does not cover damage caused by incorrect transportation, improper use, negligence of the Customer, as well as excessive exposure to chemicals, electricity, and weather conditions.

Viaplasts Ltd undertakes to eliminate defects in the Product under guarantee - if the defect has arisen through the manufacturer's fault - at the Customer's choice: to exchange the Product for the same product free of charge. To return a part of the money paid for the Product to the Customer or to eliminate the Productproduct's non-conformity with the description in the Contract free of charge, if Viaplasts Ltd is unable to repair the Product or remove the defect.

The buyer must inspect the goods as soon as they are received to detect possible defects and deficiencies in the products. If hidden errors are detected, the Customer is obliged to notify Viaplasts Ltd in writing immediately after finding the faults.

Viaplasts Ltd does not bear any responsibility for the consequences of the repair of the purchased goods performed by the Customer or a third party without the prior written consent of Viaplasts Ltd.

The 14-day withdrawal right applies to consumer distance purchases. Notification, return and refund arrangements are set out in “Delivery and return”. You may use this template or any other clear statement.

Optional withdrawal notice:

To: SIA “Viaplasts”, Smilšu iela 40, Jelgava, LV-3008, Latvia; info@amber-lux.com or amber_lux@inbox.lv.

I hereby withdraw from the contract for the purchase of the following goods: ____.

Order number: ____. Ordered on / received on: ____.

Consumer name and address: ____. Date: ____. Signature only for a paper notice.

Business purchases do not automatically qualify for this statutory withdrawal right. Statutory rights for non-conforming goods remain unaffected.

Viaplasts Ltd has failed to fulfill its obligations or delay in accordance with these Terms and Conditions, if such failure or delay was caused by unforeseen and insurmountable circumstances, including, but not limited to, fires, floods, other natural disasters, strikes, popular uprisings or general public health threat, as well as changes in international agreements and other relevant regulations.

Viaplasts Ltd has failed to fulfill its obligations or delay following these Terms and Conditions, if unforeseen circumstances caused such failure or delay, including, but not limited to, fires, floods, other natural disasters, strikes, popular uprisings or general public health threat, as well as changes in international agreements and other relevant regulations.

Any changes in the rules shall take effect immediately after Viaplasts Ltd has announced it on the Website. If the Customer ordered the Product and put an electronic signature in the previous version of the Agreement, the terms and conditions of the new version of the Agreement shall not apply until the expiry of the prior version of the Agreement.

The Client undertakes to indemnify Ltd Viaplasts for any losses, expenses, penalties, or expenses, as well as costs for legal services, which can be provided by Viaplasts Ltd, if the Company has suffered damage or the Company has to pay for the violation of the Client.